Privacy Policy

At Plumbgas, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure the you are happy with any changes we make. By using our website, you are agreeing to be bound by this policy.

Any questions regarding this privacy policy and our practices should be sent by email to contact@plumbgas.services or by writing to 14 Salcombe Avenue, Baswich, Stafford, Staffordshire ST170HN. Alternatively, you can call us on 01785 663990.

Who are we?

We are Plumbgas Services Limited, a Plumbing & Heating Limited Company in Stafford, Staffordshire. Our company registration number is 10883260 and the registered address is 14 Salcombe Avenue, Stafford, Staffordshire ST17 0HN. We are a not part of any other company and only have our one office based in Stafford.

How do we collect information for you?

We obtain information about you when you use our website, for example when you contact us through our contact page about our services we offer.

What type of information do we collect from you?

The type of personal information we collect from you might include your name, address, email address and contact number.

How and why is your information used?

We may use your information for a number of different purposes, which may include:

• Providing you with the services, products or information you asked for.
• Carrying out our obligations under any contracts entered into between you and us
• Keeping a record of your relationship with us
• Conducting analysis and market research to better understand how we can improve our service, products or information
• Seeking your views and comments on the services we provide
• Notifying you of any changes to our services
• Sending you communications which you have requested and that may be of interest to you. These may include information about promotions of goods and services
• Sending you quotes/estimates, certificates, invoices and receipts
• Sending you notifications via test message about services we have/are providing you for example Tracking your engineer or reminding you we have sent you a quote or invoice.

How long is your information kept for?

We keep your information for no longer than is necessary for the purpose if was collected for. The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).

We review our retention periods on a regular basis.

If you have any queries about this, please email us on – contact@plumbgas.services

Who has access to your information?

We do not sell or rent your information to third parties

We do not share your information with third parties for marketing purposes.

However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy.

We may pass your information to our third-party service providers, suppliers, agents, subcontractors and other associated organisations for the purpose of completing tasks and providing services to you on our behalf. However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services.

Suppliers where we get parts from

Subcontractors that have pre agreement to help carry out services for you

Lawful Processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following ground to be relevant.

Consent: Where you have given clear consent for us to process personal data for a specific purpose.

Contract: Where processing is necessary for a contract to be made or for us to take relevant steps to enter into a contract that you request.

Legitimate Interest: Where it is reasonably necessary to achieve our or others legitimate interest.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive.

Marketing Communications

We may use your contact details to provide you with information about our services, business updates and any promotions, if we think it may be of interest to you.

Email/text/phone

We will only send you marketing communication by email, text and telephone if you have explicitly provided prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.

Post

We may send you marketing communication by post unless you have told us you would prefer not to receive information by post.

Your choices

You have the choice about whether you receive information from us. If you do not which to receive direct marketing communications from us about what we do and our services, then you can select your choices by ticking the relevant boxes situated on the form used to collect your information.

We are committed to putting you in control of your data, so you are free to change your marketing preferences at any time. Just email us on contact@plumbgas.services, or call us on 01785 663990 or post a letter to us at 14 Salcombe Avenue, Stafford, Staffordshire, ST170HN.

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contact by us and we will only retain your details if we need to contact you for administrative purposes like where we are processing invoices, certificates, estimates, appointment confirmations or receipts.

Keeping your information safe

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be fully guaranteed to be secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to use, and you do so at your own risk.

Keeping your information up to date

We take reasonable steps to make sure your information is accurate and is up to date.

We really appreciate it if you let us know when your contact details change.

Links to other websites

Our website contains links to other websites run by other companies/organisations. This policy applies only to our website, so we encourage you to read the privacy statements on other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access those using links from our website.

Changes to this policy

Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you are happy with any changes.

Review of this policy

We keep this policy under regular review. This policy was last updated in March 2020.