Summary
We want to resolve your complaints as soon as possible. Please call our customer service and we’ll do our best to fix any problems you may be having with our service, as soon a possible.
Here at PlumbGas we are dedicated to providing excellent customer service and maintaining a healthy customer relationship at all levels from Managing Director down. We have a complaints policy to ensure all complaints are handled as efficiently and effectively as possible.
As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal or written complaints.
We want to resolve your complaints as soon as possible. Please call our customer service and we’ll do our best to fix any problems you may be having with our service, as soon a possible.
1
Contact customer services using our online form, email or phone. We will ask you to provide us with some information about your complaint.
2
Our Customer services team will review your complaint, if it cannot be resolved immediately we may need to investigate it. This may take 15 business days, or longer but we will update you with a reason for the delay and expected timeframe.
If you are not satisfied with the response tendered to you, you may ask our Customer Service team to escalate your complaint to senior management directly, If so, we will make a senior management representative available to address the compliant as soon as possible
3
When your complaint is resolved, we will confirm this with you in writing within 10 business days.
If your complaint is not resolved to your satisfaction by us, and depending on the nature of your complaint, you may refer your complaint to the following outside bodies:
Trading Standards
We are sorry to hear that you would like to make a complaint, please fill in the online form and we will be in touch with you soon.
Alternatively please contact us via email or phone and a member of our team will take all the details.”